Refund and Returns Policy

🔄 Refund & Returns Policy

At MZC, we stand behind the quality of every product we ship. If there is an issue with your order, we will work with you to make it right. Please read our returns policy carefully before submitting a request.

📋 Eligibility for Returns

We accept return and refund requests within 14 days of delivery, under the following conditions only:

✅ Accepted Return Reasons

1. Product or Packaging Damaged Upon Arrival
If your product or its packaging arrives visibly damaged (e.g. broken vial, crushed box, leaking container), you are eligible for a full replacement or refund. Photo or video evidence of the damage must be submitted within 48 hours of receiving your order.

2. Product Defect
If the product itself has a quality defect — such as abnormal appearance, incorrect concentration, or failed purity — you are eligible for a replacement or refund. A copy of your COA and photos of the product are required. Our quality team will review and confirm the defect before processing.

3. Item Does Not Match the Description
If the product you received does not match what was described on our website (e.g. wrong product, wrong specification, wrong quantity), you are eligible for a full replacement or refund. Please provide your order number and photos of the item received.

❌ Non-Returnable Situations

We are unable to accept returns or issue refunds under the following circumstances:

• The return request is submitted more than 14 days after delivery
• The product has been opened, reconstituted, or used
• The damage was caused by improper storage or handling after delivery
• The order was placed with incorrect shipping information provided by the customer
• The return reason is a change of mind or unwanted purchase
• Customs seizure or delays caused by the destination country’s import regulations

💰 Refund Amount

Refunds are issued based on the actual product purchase price paid at the time of order. Original shipping fees are non-refundable unless the return is due to our error (wrong item shipped, defective product).

Refunds are processed to the original payment method (PayPal or credit card) within 5–7 business days of approval.

🔁 Replacement Option

In many cases, we offer a free replacement shipment instead of a refund. If you prefer a replacement, please indicate this when contacting us. Replacements are dispatched within 48 hours of approval.

📝 How to Submit a Return Request

To initiate a return or refund, please contact us via WhatsApp or email and provide the following:

1. Your order number
2. A description of the issue (damaged / defective / wrong item)
3. Photos or video clearly showing the issue
4. Whether you prefer a refund or replacement

Our team will respond within 1 business day and guide you through the next steps. In most cases, you do not need to return the physical product — we handle it case by case.

💬 Contact Us

The fastest way to reach us is via WhatsApp. Our team typically responds within minutes.

👉 Contact Us

You can also reach us by email: [email protected]

Last updated: May 2025. MZC Peptides. This policy applies to all retail and wholesale orders placed through our website. We reserve the right to update this policy at any time.